At Puteri Armoire, we do not accept returns for size or color exchanges due to the limited availability of our collections.

However, if you receive an incorrect or defective item, you may request a refund within 7 days of receiving your order. To be eligible for a refund, the item must be unused, unwashed, and returned in its original packaging. Returns that do not meet these conditions will not be accepted.

Before submitting a return request, you must provide clear pictures or a video showing the defect or incorrect item. To initiate a return, please contact us via our website or WhatsApp 011-1133 8095, including your order details and proof of the issue. Once we receive and approve the return, we will process a full refund, which may take a few business days to reflect in your account.